The Complete Guide to tawk.to Live Chat Software


What is tawk.to?

tawk.to is a website live chat widget enabling you to have real-time conversations with visitors on your website. It’s simple to install, easy to navigate and can be customised to link in with your branding.

The user-friendly dashboard can be accessed online, or via desktop or mobile application meaning, you can still chat with your visitors when you’re on the move.  Engage with your customers in real-time and assist them in reaching a buying decision in record time. Packed with great features, tawk.to is totally secure and costs no money!

 

Why tawk.to?


Apart from being the #1 chat software, tawk.to is more than just a live chat solution. Supporting 27 different languages, with the options to hire an agent, virtual assistant, video and voice calls and 2-way screen sharing, tawk.to really is your best option for interacting with your clients.

You can also find out more about tawk.to or sign up here: https://www.tawk.to/?pid=tpfpdjh

 

Costs


Many online chat plugins or software require a monthly fee to unlock basic features. With tawk.to the best features are included free and always will be. There is no limit on the number of agents or the amount of chat history data you save.

 

Simple to Use


The tawk.to application is very well structured and simple to navigate. Both a desktop and mobile (Android & iOS) applications are available, enable your team to message visitors on the go and never miss another chat. This is perfect for smaller businesses where team members might have multiple job roles.

 

Help From tawk.to


The tawk.to online academy is filled with tutorial videos and helpful guides should you get stuck. They also have chat agents available 24/7 if you have questions you can’t find the answer too.

 

Give Your Clients More


With tawk.to you can give your clients the best level of customer service. The application allows you to create a ticket system, so your team can keep track of questions or problems and ensure they are resolved. Create an informative frequently asked questions section with the tawk.to knowledgebase function. This will allow visitors to find the answers to common questions even quicker. With the digital world, we live in today, visitors expect to be able to find the information they require without having to make a telephone call or to leave your website.

Get support from colleagues whilst chatting with a client; tawk.to allows you to message others in your team who are also agents on the application. This feature is excellent for teams that work remotely as many staff are currently due to COVID-19.

 

What can tawk.to do for my business?


If you are a small business owner, you’ll likely be a very busy person; by hiring a tawk.to chat agent can help free up your time. This will allow you to concentrate on the tasks that will help grow your business further.

Having a live chat on your website allows you to answer your visitor’s questions and concerns quicker and should lead to an increase in sales and customer satisfaction.


The tawk.to website live chat solution will give your business the extra flexibility that is much needed with this current pandemic. 

Check out our blog on why tawk.to is a great tool for your business: 

What Is So Good About tawk.to Live Chat? | Guzzbury Studio


Don’t just take our word for how great tawk.to is, try it out today: 

https://www.tawk.to/?pid=tpfpdjh

 

 

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